Privacy Policy
Site Visits:

To effectively manage our traffic streams whenever you visit our site(s) through your browser from our servers, we log and record the following information:

  • Your IP address
  • Your browser and version
  • Your operating system
  • The date and time
  • The site from which you came from

    We do not identify this information with specific users or computers. This information is not shared outside of our company or outside of our e-commerce provider. This information cannot be used to identify specific individuals, and is only used for:

  • Website and system administration
  • Research and development
  • Anonymous user analysis
  • Site navigation enhancements

    Email Addresses:

    If you received a mailing from us: (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future or (b) you have registered or purchased or otherwise have an existing relationship with us. The email addresses collected by Ingenuity Films are NOT sold, rented, or disclosed to any third parties outside of Ingenuity Films. These addresses may be used strictly by our business for communications and to send out occasional product and marketing announcements, special offers and sales, etc. We respect your time and attention by controlling the frequency of our mailings. Any customer or subscriber may opt-out at anytime.

    Cookies:

    Cookies are a technology which can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, and which your browser may then store on your system. You can set your browser to notify you when you receive a cookie. Doing so will allow you to decide, on a case-by-case basis, whether to accept cookies or not. Our systems and the systems of our e-commerce provider currently mandate that a cookie be stored on our system. Cookies on this site are created to ensure an intuitive and informative web site be displayed on your browser. Our cookies do not store any personal information. Our cookies may also be required by the shopping cart system to enable e-commerce transactions.

    Customers:

    If you purchase products from Ingenuity Films we record the transaction history to ensure we have an accurate method of contacting customers for shipping notification and if and when an order problem arises. We collect and store:

  • Name
  • Email Address
  • Billing Address
  • Shipping Address
  • Phone Number
  • Credit Card Information: For security purposes and PCI compliance, you must provide your credit card information for each order. All sensitive data is transmitted to/from Ingenuity Films fulfilment center via the latest SSL encryption standards using a 2048 bit key.
  • Return Policy
    30-day return period on DVD and Bluray Products:

    Ingenuity Films will accept returns on all unopened (shrink-wrapped) DVD products within 30 days from the original ship date. Due to anti-piracy efforts and the potential for illegally copying multimedia, opened products can not be returned. Products being returned should be mailed to the following address. A restocking fee of 15% will be charged on all DVD and Bluray products.

    Ingenuity Films LLC
    P.O. Box 770
    Fair Oaks, CA 95628
    Refund method:

    Refunds are made for unopened (shrink-wrapped) products returned to us in good condition. If you paid by Credit/Debit Card, your card will be refunded within 3 business days of when the product is received back in our office. If you paid by cash, money order or check, you will be sent a refund check within 3 business days of when the product is received back in our office.

    Refunds do not include the original cost of shipping the product by either party nor the restocking fee.

    Digital Content Policies
    Purchasing and Accessing Digital Content

    Some products offered by Ingenuity Films are available as a digital purchase. Direct Digital purchases through an Ingenuity Films product website can be accessed through each product's corresponding website by logging into your digital HD account which is created upon a Direct Sale of a digital product.

    Digital content is provided through secure video streaming which requires you to log into your product account. Streaming video requires a browser and internet connection which may also require additional fees from your cellular or Internet Service Provider. Ingenuity Films streaming digital video accounts are compatible with most PC and MAC desktops and laptops as well as many iOS and Android smart phones and tablet devices.

    Content quality may vary from 360p to 1080p (HD) based on your internet connection speed or data restrictions from your cellular or Internet Service Provider.

    Digital Content Refunds

    There are no refunds for digital purchases or rentals.

    Digital Streaming Maintenance and Restrictions

    Digital purchases can be accessed through your online account(s) 24 hours a day, 365 days a year with the following acceptations.

  • Streaming services may be interrupted due to maintenance.
  • Streaming services may be interrupted due to a technical issue.
  • Streaming services may be interrupted due to natural disaster(s).

    Digital access accounts cannot be shared publically and data is collected regarding when and where your account is used time someone logs in. If an account is suspected of being publically shared either willingly or unwillingly by the purchaser due to excessive logins or bandwidth usage, Ingenuity Films retains the right to suspect login access until the user can be contacted and the situation can be rectified.

    Ingenuity Films anticipates digital accounts will provide lifetime access; however, Ingenuity Films retains the right to suspect services at any time due to unforeseen events that may affect the integrity of Ingenuity Films' servers or digital content providers. Accounts are non-transformable to other people or accounts.

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    © 2017 Ingenuity Films LLC.
    P.O. Box 770, Fair Oaks, CA 95628. Customer support is available by calling toll free, 844-411-FILM (3456) or contact us via email.
    Privacy Notice, Return and Digital Content Policies